Last updated: 2 June 2026
We've kept these terms as clear and short as we reasonably can. They explain how we work together, your responsibilities, and ours. Where a defined contract document (such as an Order Form or signed agreement) says something different, that document wins.
These terms apply to all services provided by Remails B.V., trading as Email.eu, Boumaboulevard 406, 9723 ZT Groningen, The Netherlands (KVK 89044819) ("Email.eu", "we", "us").
The Agreement starts when you accept our offer (including by creating a Workspace) and we confirm it, or on the date stated in an Order Form. Your own purchasing terms do not apply unless we agree to them in writing.
Where documents conflict, this order of priority applies:
We provide the Service with commercially reasonable skill and care. The Service is a multi-tenant hosted workspace; we choose the technical setup, the EU/EEA hosting regions we make available, and the trusted sub-processors we use to operate it (see the DPA). Where you can choose a hosting region, your selection governs where Customer Data is stored.
Timelines for provisioning, migration, and onboarding are estimates unless stated otherwise in an Order Form or SLA. We may improve, change, or deprecate features over time; we will give reasonable advance notice of any change that materially reduces core functionality you rely on.
We do not currently offer a self-service free trial. Any evaluation or proof-of-concept access is provided only by separate written arrangement and on a best-effort basis — no uptime, performance, or support commitments apply — and we may change, limit, or end such access at any time. Any Customer Data in an evaluation Workspace may be deleted after the evaluation ends unless you have converted to a paid plan.
You must use the Service lawfully. You must not, and must not permit any User to:
You are responsible for your Users' compliance with these Terms. We may suspend a Workspace or specific functionality where use puts other tenants, the platform's security, or its availability at risk (see Section 15), and we will notify you wherever it is lawful and practical to do so.
You are responsible for the acts and omissions of your Users and Administrators, and for keeping credentials secure. You must enable and maintain appropriate authentication controls (we strongly recommend, and may require, multi-factor authentication for Administrators). Tell us without undue delay if you know or suspect that any credential or Workspace has been compromised, using security@email.eu.
We target 99.9% availability per calendar month for paid plans. Service credits or other remedies for missing this target apply only where an SLA has been agreed; absent an SLA the target is a commitment of reasonable effort, not a guarantee, and trial or free plans are best-effort only (Section 4).
We perform planned maintenance outside Business Hours where reasonably possible and give advance notice of maintenance likely to cause material disruption. Urgent or security-critical maintenance may be performed at any time. Planned-maintenance windows announced in advance do not count against the availability target.
We take operational backups of the platform for continuity and disaster-recovery purposes, with a retention period of 30 days. Operational backups are not a substitute for your own records — you remain responsible for keeping your own copies of business-critical Customer Data, and you can export it at any time (see Section 8).
As between you and us, you retain all rights in Customer Data. We claim no licence to it beyond what is strictly necessary to provide, secure, and support the Service you have asked for, and to comply with law.
You can export Customer Data at any time during the Agreement, in open, standard formats (for example, mailboxes by IMAP/standard mailbox export, files by their native formats), with no egress fees. On termination, we return or securely delete Customer Data in line with Section 16 and the DPA.
We process personal data within Customer Data as your processor under the DPA, which forms part of this Agreement.
All prices are in EUR and exclusive of VAT and other applicable taxes. Unless an Order Form says otherwise, fees are billed in advance for the applicable billing period and are due within 14 days of the invoice date. Payments are handled by our payment processor (see the Privacy Statement and the DPA sub-processor annex).
We may adjust prices once per year for inflation and cost changes, on at least one month's written notice. Late payment may result in suspension under Section 15, statutory commercial interest, and reasonable collection costs.
Each party will protect the other's non-public information, use it only as needed to perform the Agreement, and disclose it only to those who need it or where legally required. On request, each party will return or delete the other's confidential information unless law requires retention. These obligations survive termination.
Unless you tell us otherwise in writing, we may identify you as a customer by name and logo on our website and in marketing materials.
We (and our licensors) own all intellectual property in the Service, the platform, and our documentation. Email.eu's software stack is built substantially on open-source components, which remain under their respective licences. Nothing in this Agreement transfers ownership of the Service to you; you receive a non-exclusive, non-transferable right to use it for the duration of the Agreement. You own Customer Data, as set out in Section 8.
We warrant that we will provide the Service with commercially reasonable skill and care. Except as expressly stated in the Agreement, the Service is provided "as is" and we disclaim all other warranties to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free, except as set out in an applicable SLA.
To the extent permitted by law, our total liability under the Agreement is limited to direct damages, capped at the fees paid by the Client in the 12 months preceding the event giving rise to the claim.
"Direct damages" means the reasonable costs to (a) identify the cause, (b) remedy the issue, and (c) prevent recurrence.
We are not liable for indirect or consequential loss (including lost profits, lost data beyond our backup obligations, or lost goodwill), except where the loss results from our intent or gross negligence, or where liability cannot lawfully be excluded.
Neither party is liable for failure or delay caused by events beyond its reasonable control (for example, infrastructure or network outages, cyber-attacks, power failures, or natural disasters). If a force-majeure event continues for more than three months, either party may terminate the Agreement on written notice.
We may suspend the Service or specific functionality, in whole or in part, where: (a) required to protect the security, integrity, or availability of the platform or other tenants; (b) the Client materially breaches Section 5 (Acceptable use); (c) payment is overdue and not cured after notice; or (d) required by law. We will limit the scope and duration of any suspension to what is reasonably necessary and restore the Service promptly once the cause is resolved.
Unless an Order Form states a fixed term, the Agreement runs for an indefinite period and either party may terminate it on one month's written notice. Either party may terminate immediately on written notice if the other commits a material breach that is not cured within 30 days of notice, or becomes insolvent, bankrupt, or ceases business.
On termination, your right to use the Service ends. You may export Customer Data during the Agreement and for a post-termination retrieval window of 30 days. After that window we securely delete Customer Data within a further 90 days (with operational backups ageing out on their 30-day rotation), unless law requires retention, in line with the DPA. Sections that by their nature should survive (including Confidentiality, Intellectual property, Liability, and payment obligations accrued before termination) survive termination.
We process personal data in Customer Data as processor and you as controller, on the terms of the Data Processing Agreement, which is incorporated into this Agreement. For personal data we process as controller (for example, about Administrators, billing contacts, and website visitors), see the Privacy Statement.
We may update these Terms on at least one month's written notice. You may object within 14 days of notice; if we cannot resolve a material objection, you may terminate the affected part of the Agreement effective on the date the change would take effect. We may make minor legal, security, or operational updates at any time to keep the Terms accurate and compliant, and will reflect the change in the "Last updated" date.
This Agreement is governed by the laws of the Netherlands. Disputes will be submitted to the competent court in Groningen, the Netherlands, without prejudice to any mandatory consumer protections that may apply.
Questions about these Terms: support@email.eu · Security and compliance: security@email.eu · Remails B.V., Boumaboulevard 406, 9723 ZT Groningen, The Netherlands · KVK 89044819.
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